Founder
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FAQs
How Can I Check The Status Of My Order?
Once you place your order you will receive a confirmation to your email and once the order is shipped you will receive a tracking number that you can use on our website. Please reach out to us on our contact page if you need any further assistance.
How Long Does Shipping Take?
Please allow up to 72 hours for your order to process and to be shipped out. Our fulfilment centres are located around the world. For domestic orders in the United States, it will normally take about 2-3 weeks. For International orders, please allow up to 4-5 weeks.
Our prices are significantly lower than our competitors since we have relationships with our suppliers to ship directly to the customer! The downside to this is slightly longer shipping times, though we work our hardest to get your order shipped as fast as possible.
Do You Ship Internationally?
Yes! We ship to most major countries around the world.
How can I track my order?
After your order has been shipped out and the tracking number has been sent to your email. Simply go to our website & click the track my order page. From there you can get live updates on your order.
Can I cancel my order after I’ve already paid?
After we’ve shipped your product out you can’t cancel your order. Once you receive it you can return it for a refund. Please view our full refund policy for more details.
How can I contact you?
Through our contact form, or send us an email at 'shopaffectiona@gmail.com', and will get back to you as soon as possible! Thanks.
Our Beliefs
We believe in slow design. By collaborating with artisan groups worldwide, we help preserve and celebrate traditional craftsmanship. We cherish the uniqueness of small-batch, limited-edition homewares designed to be treasured for years.
We believe in understanding the origins of what we buy and how it impacts the planet, the people, and the communities involved in its creation.
Every product at Affectiona—whether made in partnership with like-minded cooperatives or sourced from global artisans sharing our values—reflects our commitment to sustainability, ethical production, and traceability.
Our Impact
Every Affectiona purchase helps create meaningful income opportunities for artisans, their families, and their communities. We provide a platform for these talented makers to share their craft with a global audience.
Our mission extends beyond our products. By supporting artisan partnerships and funding impactful initiatives, we aim to make a difference. Through philanthropic efforts like clean water access and livelihood programs, we’ve contributed to improving the lives of countless individuals worldwide. Together, we’re building a more sustainable and connected future.
